Atlas Engine (“Atlas Engine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you access or use Atlas Engine’s websites, applications, APIs, dashboards, and related services (collectively, the “Services”).

This Privacy Policy should be read together with our Terms of Service.

1. Scope

This Privacy Policy applies to personal information we collect:

• when you visit our website;
• when you create or use an Atlas Engine account;
• when you connect third-party platform accounts to the Services;
• when you publish, schedule, or manage content through the Services;
• when you contact us or request support; and
• when we otherwise interact with you in connection with the Services.

This Privacy Policy does not apply to the privacy practices of third-party platforms, websites, applications, or services that are not controlled by Atlas Engine.

2. Information We Collect

We may collect the following categories of information.

2.1 Information you provide directly

We may collect information you provide to us, including:

• your name;
• your email address;
• your account login details;
• your company or organization name;
• billing and payment information;
• support requests and communications;
• content, captions, media, and metadata you upload or create through the Services; and
• any other information you choose to provide.

2.2 Information from connected third-party platforms

When you connect a third-party platform account, Atlas Engine may receive information from that platform based on the permissions you grant and the platform’s APIs, which may include:

• account, page, profile, channel, or business identifiers;
• usernames, display names, profile images, bios, and account metadata;
• access tokens, refresh tokens, authorization scopes, and related authentication details;
• content, media, captions, post metadata, and publishing status;
• account-level and content-level analytics, metrics, and insights;
• page, channel, or business asset details; and
• other information made available through the relevant platform integration.

This may include data from platforms such as TikTok, Instagram, Facebook, Threads, LinkedIn, YouTube, and other supported services.

2.3 Information collected automatically

When you use the Services, we may automatically collect certain technical and usage information, such as:

• IP address;
• browser type and version;
• device type and operating system;
• referral URLs;
• pages viewed and actions taken within the Services;
• login activity;
• timestamps and session data;
• error logs, crash data, and diagnostic information; and
• cookie, analytics, and similar technology data.

2.4 Information from payments and service providers

If you purchase paid services, we may receive payment-related information from our payment processors and service providers, such as billing contact details, subscription status, transaction dates, and limited payment metadata. We do not intentionally store full payment card numbers unless expressly stated otherwise.

3. How We Use Information

We may use personal information for the following purposes:

• to provide, operate, maintain, and improve the Services;
• to create and manage user accounts;
• to authenticate users and connected accounts;
• to connect to third-party platforms at your direction;
• to draft, schedule, publish, and manage content;
• to retrieve, process, display, and report analytics and insights;
• to personalize dashboards, workflows, and user experience;
• to communicate with you about your account, updates, notices, and support matters;
• to process payments, subscriptions, renewals, and billing administration;
• to monitor usage, detect abuse, prevent fraud, and maintain security;
• to troubleshoot, debug, and resolve technical issues;
• to enforce our Terms of Service and other policies;
• to comply with legal obligations and lawful requests; and
• to develop, analyze, and improve product features and business operations.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• performance of a contract with you;
• your consent;
• our legitimate interests, including providing and improving the Services, securing the Services, and operating our business;
• compliance with legal obligations; and
• other lawful bases available under applicable law.

5. Third-Party Platform Data and Connected Accounts

Atlas Engine processes connected platform data only as needed to provide the Services you request.

When you connect a third-party platform account:

• you authorize Atlas Engine to access the data and permissions you choose to grant;
• we may store access credentials, tokens, identifiers, and related metadata needed to maintain the integration;
• we may use platform data to publish content, retrieve analytics, display dashboards, and support connected account functionality; and
• we may retain platform-related records as reasonably necessary for audit trails, support, reporting, and security.

You are responsible for ensuring you have the legal right and authority to connect each account, page, profile, business asset, or channel.

6. Cookies and Similar Technologies

We may use cookies, local storage, pixels, SDKs, and similar technologies to:

• keep users signed in;
• remember settings and preferences;
• understand how the Services are used;
• improve performance and functionality;
• secure user sessions; and
• analyze traffic and feature usage.

You may be able to control cookies through your browser or device settings, although disabling cookies may affect the functionality of the Services.

7. Analytics and Diagnostics

We may use internal tools and third-party analytics or monitoring providers to better understand usage patterns, feature adoption, service performance, and system reliability. These tools may collect technical and usage information described in this Privacy Policy.

8. How We Share Information

We may share personal information in the following circumstances:

8.1 Service providers

We may share information with vendors, contractors, and service providers who perform services on our behalf, such as hosting, infrastructure, authentication, customer support, analytics, communications, payment processing, storage, and security services.

8.2 Third-party platforms

When you choose to connect third-party accounts or publish content through the Services, information may be transmitted to the relevant third-party platforms at your direction.

8.3 Business transfers

We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or other corporate transaction.

8.4 Legal and safety reasons

We may disclose information if we believe in good faith that doing so is necessary to:

• comply with applicable law, regulation, legal process, or lawful government request;
• enforce our Terms of Service or other agreements;
• protect the rights, property, or safety of Atlas Engine, our users, or others;
• detect, prevent, or address fraud, abuse, or security issues; or
• respond to emergencies.

8.5 With your direction or consent

We may share information where you direct us to do so or otherwise consent.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide the Services;
• maintain account functionality and connected integrations;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes;
• enforce agreements; and
• protect against fraud or misuse.

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable law, and operational requirements.

If you disconnect a third-party account, some related data may remain in backups, logs, reports, or records for a limited period where reasonably necessary.

10. Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction. However, no internet transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized access.

11. International Data Transfers

Your personal information may be stored or processed in jurisdictions other than your own, including where our service providers or infrastructure providers operate. Where required by law, we will take appropriate steps to provide safeguards for cross-border transfers of personal information.

12. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• access personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a copy of certain information in a portable format; and
• lodge a complaint with a relevant regulator or supervisory authority.

You may also:

• update certain account information through the Services;
• disconnect connected third-party accounts;
• cancel a subscription in accordance with your plan terms; and
• contact us to make privacy-related requests.

We may need to verify your identity before acting on a request, and we may deny or limit requests where permitted by law.

13. Children’s Privacy

The Services are not intended for children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to investigate and, where appropriate, delete that information.

14. Third-Party Services and Links

The Services may contain links to, embeds from, or integrations with third-party websites, applications, and services. We are not responsible for the privacy practices, content, or security of any third party. Your interactions with those third parties are governed by their own terms and policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by reasonable means, such as posting the updated policy through the Services or notifying you by email or through your account.

Your continued use of the Services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised policy.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

Atlas Engine
Christchurch, New Zealand
hello@atlasfilms.nz
https://atlasfilms.nz/contact